Privacy Policy
This policy explains what information Car AC Heroes may receive through this website, WhatsApp, phone calls and workshop enquiries, why we use it and the choices available to you.
Last updated 31 July 2026
The short version
We use the information you choose to provide to answer enquiries, arrange service, diagnose or repair a vehicle, prepare records and meet legal or security obligations. We do not treat an enquiry as permission for unrelated marketing. We keep information only for as long as it is reasonably needed or legally required.
Who this policy covers
For this policy, “Car AC Heroes,” “we,” “us” and “our” refer to the team operating the Car AC Heroes website and car AC service inside AMF Auto Services at 39 Al Quoz 4, Dubai, UAE. This policy applies to personal information connected with website visits, calls, WhatsApp conversations, booking requests and workshop service enquiries.
It does not govern websites or services operated independently by other organisations, even when we link to them. Those providers apply their own privacy notices.
Information we may collect
| Information | Examples | Why it may be needed |
|---|---|---|
| Contact details | Name, phone number, WhatsApp account and preferred contact method | Answer questions, confirm a booking and provide service updates |
| Vehicle and service details | Make, model, year, registration information you provide, AC symptom, warning lights and service history | Prepare for diagnosis, identify the correct vehicle specification and keep an accurate job record |
| Messages and media | WhatsApp messages, photographs, short videos and documents you choose to send | Understand the request, assess what information is still needed and support the service record |
| Transaction records | Quotation, approval, invoice, payment status and parts information | Complete the transaction, handle accounts, resolve disputes and meet legal obligations |
| Technical website data | IP address, browser, device, pages visited, referral source, cookies and security logs | Operate, secure and understand use of the website |
Do not send passwords, payment-card security codes, unrelated identity documents or personal information that is not needed for the enquiry. If an image includes a number plate, person or document, consider removing or covering it unless it is necessary for the service request.
How and why we use information
- Respond to questions and identify the requested service.
- Arrange workshop visits, eligible pickup or delivery, mobile checks or fleet work.
- Prepare quotations, obtain approval and communicate changes in scope.
- Diagnose, repair and verify the vehicle AC system.
- Maintain invoices, approvals, service history, warranty records and complaint records.
- Prevent misuse, protect the website and investigate security events.
- Comply with accounting, consumer-protection, legal and regulatory obligations.
- Improve website content and customer processes using aggregated or reasonably limited information.
Where consent is the appropriate basis, you may withdraw it for future use. Withdrawal does not make earlier lawful processing invalid and may not affect records that we must retain.
Marketing and communications
We may reply through the channel you used or the channel you requested. Service messages, booking confirmations, quotation questions and collection updates are operational communications, not general advertising.
We will not use consumer data for unrelated promotional marketing without an appropriate basis or permission. If you receive optional marketing from us, you may ask us to stop through the same channel.
Who may receive information
We may provide limited information to service providers that help us operate the website, communications, payments, accounting or vehicle service. We may also disclose information to professional advisers, insurers, suppliers or public authorities when it is necessary for the approved work, a legal obligation, a dispute, fraud prevention or the protection of rights and safety.
We share only what is reasonably necessary for the relevant task. We do not sell a customer list. A provider may process information from a different country, in which case applicable legal and contractual safeguards should be used.
Cookies and external services
Cookies are small files stored by a browser. Essential cookies may support security, preferences and website operation. Analytics or third-party content may use additional cookies if those services are enabled. You can use browser settings to block or delete cookies, although some website functions may then work differently.
Links to WhatsApp and Google Maps take you to third-party services. Their providers receive information according to their own terms and privacy policies. Opening an external link is your choice.
Retention and security
Retention depends on the purpose. An enquiry that does not become a workshop job may be kept for less time than an approved quotation, invoice, payment record, warranty record or dispute file. We retain information only while reasonably needed for service, safety, accounting, legal or legitimate operational purposes, then delete or anonymise it where appropriate.
We use reasonable organisational and technical measures to reduce unauthorised access, loss, alteration or disclosure. No website, messaging platform or storage system can be guaranteed completely secure. Send only information relevant to the request.
Your privacy choices
Subject to applicable UAE law and any lawful exceptions, you may ask about the personal information we hold and request an appropriate action.
We may need to verify identity before acting on a request. Some information cannot be deleted immediately when it is required for legal records, accounting, fraud prevention, safety, a dispute or another lawful purpose.
Children and changes to this policy
This website and workshop service are intended for adults arranging vehicle service. We do not knowingly seek personal information from children. A parent or guardian who believes a child has supplied information should contact us.
We may update this policy when the website, providers, legal requirements or service processes change. The date at the top shows the latest published version.
Contact us about privacy
Send a written request on WhatsApp or visit the workshop. Describe the information or action you are asking about and provide enough detail for us to identify the relevant enquiry or job without sending unnecessary identity documents.
Car AC Heroes at AMF Auto Services
39 Al Quoz 4, Dubai, UAE
Phone and WhatsApp: +971 50 608 7150
For general information about UAE data protection, see the official UAE data-protection overview.